The service desk

Built to be serviced, not replaced.

Every machine we sell can be maintained at a kitchen counter with the manual open and a 13 mm spanner nearby. These are the same procedures we use at the foundry bench — written for owners, not lawyers.

Care guides

The bench manual

Service flat-lay — gaskets, valve wheel, gauge, and hand tools on the bench

Descaling & Boiler Care

25 min

The full descale procedure for copper and stainless boilers: what solution to mix, how to flush the sight tube, and how to read the gauge during a refill so you never air-lock the element.

  1. Cool the machine fully — a warm boiler flash-evaporates descaler into the steam path.
  2. Drain via the service valve; note the water's colour against the card shipped with the machine.
  3. Mix citric solution at 20 g/L; fill to the sight tube's lower etch line.
  4. Heat to 60 °C, hold 20 minutes, then drain and flush twice with target water.
  5. Refill, watching the gauge — a stalled needle during heat-up means an air lock; crack the valve wheel a quarter turn to vent.

Gasket & Valve Replacement

15 min

Every wear part on every machine we make, with intervals and torque values. If you own a 13 mm spanner and can read a table, you can service a Valve & Vessel machine.

  1. Group gaskets: 9–12 months daily use — pry from the relief notch, never the seat edge.
  2. Lever spring: 5-year service, shipped as a matched pair with new pins.
  3. Steam valve packing: when the wheel needs more than two fingers, repack — 4 Nm on the gland nut.
  4. Sight tube seals: replace on any descale where the tube shows haze.
  5. Anti-vac valve: annual function check — it should hiss for less than 3 seconds from cold.

First Shots on a Lever

20 min

Spring levers reward patience and punish guessing. This is the shot routine we teach at the foundry, from warm-up to the fold — with the gauge readings you should see at each stage.

  1. Warm 25 minutes minimum; the group is your thermometer — it should be uncomfortable to hold.
  2. Dose 16 g for the 58 mm basket; level, tamp, and stop fussing.
  3. Pull to full stroke and hold 4 seconds at line pressure — watch for 1.2 bar on the gauge.
  4. Release and let the spring work. Peak should read 8–9 bar, tapering as the shot draws.
  5. Cut at 34–38 g out. Taste before adjusting anything, and change one variable at a time.
The promise

Ten years on every boiler. In writing.

Every boiler we braze carries a 10-year warranty against defects in materials and workmanship, transferable with the machine's serial number. Groups and levers carry 3 years, electronics 2, commercial installations 5 across the board. Wear parts — gaskets, seals, springs — are consumables, priced like it: no gasket we sell costs more than a bag of good coffee.

Terms, plainly
  • Registered automatically at purchase; transfers via the support desk.
  • Covers parts and bench labor at the foundry or any certified service partner.
  • Scale damage from unfiltered plumbed installs is the one exclusion the lawyers insisted on.
  • Crated freight back to Pittsburgh is on us for any boiler claim in years 1–5.
Asked often

FAQ

How often should I descale?

With moderate hardness water (80–120 ppm), descale copper-boiler machines every 6 months and stainless boilers every 12. If you run remineralized or filtered soft water, the interval stretches — check the sight tube for haze as your early warning. Full procedure in the Boiler Care guide.

What water should I use?

Target 50–90 ppm total hardness with low chlorides. Straight distilled water is too aggressive on copper over years; straight hard tap water scales the element. We ship a mineral target card with every machine.

When do gaskets and valves need replacing?

Group gaskets: every 9–12 months of daily use. Lever machines: spring service at 5 years. Valve seats are hand-lapped and typically outlast two gasket cycles — the replacement schedule table on this page has the full matrix by model.

Is the 10-year boiler warranty transferable?

Yes. The warranty follows the serial number, not the owner. Register the transfer through this support page and the remaining term carries over intact.

Do the mugs handle espresso temperatures?

Cone 10 stoneware laughs at 93 °C. Thermal-shock the Verdigris Cup from freezer to boiling and the glaze may craze — that's the material's memory, not a defect, but we'd rather you warm the cup like a civilized person.

Can I plumb in the Meridian Duplex?

Yes — the rotary pump accepts either reservoir feed or a 3/8" BSP plumb-in line with the included braided hose. Fit a scale filter on plumbed installs; the warranty card says so twice on purpose.

Do machines ship outside the continental US?

Currently US and Canada only, crated freight. The voltage plate on every machine is dual-marked 110/220 V and conversion is a service-center job, not a home one.

Still stuck?

Open a ticket

The service desk is three people who also build the machines — you are never explaining a lever group to someone reading a script.

1908 Foundry Way, Strip District, Pittsburgh, PA 15222
Workshop tours Fri–Sat 10:00–16:00 · Service desk Mon–Fri 9:00–17:00 ET
(412) 555-0198 · workshop@valveandvessel.example

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